Former service writer — now on your side
Don't sign that estimate yet.
For $39.99, I read your repair estimate line by line — flagging the upsells, checking it against real labor times and parts pricing, and telling you the truth about what your car actually needs. No commissions. No fear tactics. Just your side.
The system isn't built for you
Most people approve repairs they were never told they could refuse.
When you're standing at the counter — keys gone, car on a lift, a number you didn't expect — saying "yes" feels like the only option. Shops know that. I did too.
Big Brother Automotive puts a former service writer on your side of the counter — before you approve a single line.
How it works
Four steps. One honest answer.
Get your review
Grab the $39.99 estimate review, or ask about full concierge advocacy for bigger jobs.
Send the estimate
Snap a photo or upload the PDF and your vehicle info. Your VIN fills in the year, make and model automatically.
I do the homework
Line by line: published labor times, MSRP parts pricing, warranty-backed options, and a real safety check.
You get the truth
A clear written breakdown — what to approve, what to skip, and where to save. Usually back within 24 hours.
What we check
Everything they hope you won't ask about.
A repair estimate is built to be approved, not understood. I take it apart.
Line-by-line breakdown
Every charge explained in plain English — labor, parts, fees and "shop supplies."
Labor times verified
Cross-referenced against published labor guides so you're not paying for padded hours.
Parts vs. MSRP
Part prices compared to manufacturer pricing — and to quality alternatives where it's safe.
Upsells flagged
Premature or "while we're in there" maintenance that doesn't apply to your vehicle yet — called out.
Warranty options found
Ways to get the same repair done with a stronger warranty behind it.
Documentation that holds up
Proof the work was needed and done — so your records protect your investment and resale value.
Safety never cut
I'll tell you what's truly urgent. Saving money never means skipping what keeps you safe.
Explained in your language
Can't read your estimate or get a straight answer? I'll translate and walk you through it. Se habla español.
Simple, honest pricing
Pick the backup you need.
One-time review
Estimate Review
You have an estimate and a gut feeling. Send it over — I'll tell you exactly what's fair, what's padding, and where to save.
- Full line-by-line written review
- Labor & MSRP parts cross-reference
- Upsells & premature maintenance flagged
- Warranty & savings options
- Clear approve / skip recommendation
- Typically back within 24 hours
One repair · done-for-you
Concierge Advocacy
Big repair or just no time to deal with it? I become your service department — handling the shop from first call to final invoice, like a fleet manager works for a company. Except I work for you.
- Everything in Estimate Review
- I speak with the shop on your behalf
- Updates throughout the repair
- I act as your advocate end-to-end
- Ideal for major or stressful repairs
Ongoing care
Fleet & Family Care
Stop tracking oil changes on a sticky note. I oversee maintenance schedules and repair decisions for every vehicle in your family or small business — so nothing gets missed, over-serviced, or overpaid.
- Maintenance schedule tracked per vehicle
- A heads-up before service is actually due
- Every estimate reviewed across your fleet
- One advisor who knows all your vehicles
- Built for families & small businesses
¿No puede leer su presupuesto? Yo sí.
If the shop hands you an estimate you can't read and won't explain, you're not stuck. I'll translate every line, tell you what it means, and make sure you're treated fairly — in the language you're comfortable in.
Why I started this
I spent years on the other side of that counter.
I knew how the estimate got built. I just got tired of watching good people pay for the padding.
As a service writer, I saw it every day — how charges get stacked, where the "while we're in there" upsells hide, and how a scared, rushed customer turns into an easy yes. None of it sat right with me.
So I switched sides. Big Brother Automotive exists for one reason: to put a real expert in your corner before you approve anything. Whether your estimate turns out to be padded or perfectly fair, you'll know — and you'll have the documentation to prove it. That's the whole job.
Start your review
Tell me what's going on.
Already purchased? Start your intake below. Not yet? You can still send your details now — I'll follow up to get you set up.
Got it — you're in good hands.
Your details are on their way. I'll review everything and get back to you, usually within 24 hours, with a clear, honest breakdown.
Questions
Straight answers.
No — and that's the point. I don't perform repairs and I don't take commissions or referral fees from shops. I'm an independent advocate, so the only person I answer to is you.
Most estimate reviews come back within 24 hours. If your car is mid-repair and you need a fast answer, say so in your message and I'll prioritize it.
Then I'll tell you that, plainly — and you'll walk into that shop with confidence instead of doubt. Knowing you're being treated fairly is worth a lot when the bill is big.
Never. Saving money is the goal, but never at the cost of your safety. I'll always flag what's genuinely urgent and separate it from what can wait or be skipped.
Yes — that's the Concierge Advocacy service. I communicate with the shop directly, get updates, and manage the repair from start to finish so you don't have to. Request a quote and tell me about the job.
Absolutely. If you can't read your estimate or the shop won't explain it to you, I'll translate it and walk you through every line. Se habla español — and just ask about other languages.
Before you approve anything
Let me read it first.
Thirty-nine ninety-nine for an expert in your corner. That's cheaper than one unnecessary line on the average estimate.
